Frequently Asked Questions
All cleaners will be wearing facemasks gloves and booties along with that using a hospital grade disinfectant our cleaners are trained and have a checklist to ensure everyone safety and adherence to our disinfecting protocols.
We will never send an ill cleaner to your home. We will contact you to reschedule if we are unable to send a substitute cleaner. We are also taking the added step of requiring employees to check their temperatures daily. If you or member of your household is ill or experiencing any symptoms please reschedule your cleaning.
Ideally, we clean your home while you’re away. This might not always be possible, so we’d ask that you and others remain in a different room away from the cleaner as much as possible and practice social distancing of at least 6 feet. If it is necessary to come in close proximity to your cleaner, we would ask kindly that you also wear a mask.
We are insured through Scott Brown insurance agency specializing in residential and commercial cleaning services. Our insurance policy is from the Hanover company and customized exclusively for us.
Usually one trained cleaning tech will clean your home. We believe one cleaner (except on really large homes) is preferable because they learn your house and this creates consistency. We cannot guarantee you’ll always have the same housekeeper our model for weekly and biweekly customers is to schedule the same team member for your home from one visit to another.
No, we will bring all cleaning supplies and tools. We prefer to use your vacuum cleaner for your home but we will have one in case of an emergency. If you have a favorite product you’d prefer us to use simply leave it out and will gladly use it.
In order to give you the greatest value, we ask you take a few minutes before to pick up clothing or toys so we can focus on cleaning your home.
Our staff members take the upmost care while cleaning and have been specially trained to treat the various surfaces in your home. However, accidents do occasionally occur. If an item is damaged, it will be left to inform you of the occurrence and a manager will personally call you to make arrangements for repair or replacement of the item. If necessary, an insurance claim will be filed to reimburse you.
We will make it right! We rely on your honest evaluation of our services and open communication to let us know how we can better serve you. No one is perfect we are human and make mistakes if you are ever unhappy with the cleaning please contact us within 24 hours and we will return to resolve any issue if you have. We are committed to providing the highest level of satisfaction!